We know - things break. So, if your POC needs repair while under the manufacturer’s active warranty period, we will provide you with a comparable loaner, free of charge, while your unit is being repaired. This is an important benefit because factory repairs can take up to 6 weeks and you don’t want to be without your portable concentrator for that long.
With this program, the customer is responsible for the shipping costs to return their broken unit to our warehouse, shipping the broken unit to the manufacturer, and to have their repaired unit shipped back to their home after completion. Active Lifestyle Store handles the cost of getting the repaired unit back from the manufacturer, as well as the costs for the shipping and return of the loaner unit.